Legal
Privacy Policy
Last updated October 24, 2026. This policy applies to Here at Home Healthcare and our website at hereathomehealthcare.com.
Overview
Here at Home Healthcare LLC ("Here at Home Healthcare," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a form, call our office, or otherwise interact with us.
We provide non-medical, private-pay in-home care services in Missouri. This policy covers information collected through our digital channels and through inquiries that begin online. It does not describe the separate privacy practices of hospitals, insurers, or other third parties you may interact with outside our company.
Information we collect
The information we collect depends on how you interact with us. We collect only what we reasonably need to respond to inquiries, coordinate care, operate our business, and improve our services.
Information you provide directly
- Contact details such as your name, phone number, email address, and mailing city
- Information about the person who may need care, including relationship, general care needs, and scheduling preferences
- Messages you send through our contact form, care assessment form, or email
- Employment or vendor inquiries, if you choose to submit them
- Any other information you voluntarily provide when communicating with us
Information collected automatically
- Device and browser type, operating system, and general technical identifiers
- Pages viewed, links clicked, time spent on pages, and referring website addresses
- Approximate location derived from IP address (city or region level, not precise GPS)
- Cookie or similar technology data described in the Cookies section below
Information from other sources
- Referrals from family members, partners, or community organizations, when they share contact details with your knowledge or consent
- Basic business contact information from publicly available directories, where permitted
How we use your information
We use personal information for legitimate business purposes, including:
Care inquiries and service coordination
- Responding to questions about our services and service area
- Scheduling and conducting complimentary care assessments by phone
- Coordinating care plans, scheduling, and service updates for current or prospective clients
- Communicating with authorized family members or representatives
Operations and improvement
- Operating, maintaining, and securing our website and internal systems
- Analyzing site usage to improve content, navigation, and user experience
- Training staff and maintaining quality standards
- Detecting, preventing, and addressing fraud, abuse, or security issues
Marketing and updates
- Sending service-related notices you would reasonably expect after an inquiry
- Sending occasional newsletters or educational content, where permitted by law
- Honoring your opt-out requests promptly when you no longer wish to receive marketing messages
Legal and compliance
- Complying with applicable laws, regulations, legal process, or enforceable governmental requests
- Establishing, exercising, or defending legal claims
- Maintaining records required for business, tax, or regulatory purposes
How we share information
We do not sell, rent, or trade your personal information for monetary consideration. We may share information in the following circumstances:
Service providers
We work with trusted vendors who perform services on our behalf, such as website hosting, email delivery, customer relationship management, form processing, analytics, and cloud storage. These providers may access personal information only to perform services for us and are expected to protect it under contractual obligations.
Today these include HighLevel, which runs our website forms and keeps our customer records; Google Workspace, which hosts our email; and Vercel, which hosts this website. The analytics and advertising tools are named in the Cookies section below.
Business transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
Legal requirements and safety
We may disclose information when we believe disclosure is required by law, regulation, subpoena, or court order, or when necessary to protect the rights, property, or safety of our company, clients, caregivers, or others.
With your direction
We may share information when you ask us to do so or when you give explicit permission.
Cookies and similar technologies
Our website uses cookies, pixels, and similar technologies to understand how visitors use the site, measure performance, and measure our advertising. Google Analytics and Microsoft Clarity load on every page of the site. The advertising tools (Google Ads and the Meta Pixel) do not load on the care assessment page, the service pages, the intake and client paperwork pages, or the pages about paying for care; they load on the rest of the site.
The tools on our website
- Google Analytics counts visits and shows us which pages people read, how far they scroll, and which links they click, so we can make the site easier to use. It sets the _ga and _ga_3R9BZ7BKHK cookies.
- Google Ads measures visits that come from our Google ads. It sets the _gcl_au cookie, and your browser contacts Google's ad servers at doubleclick.net.
- Microsoft Clarity shows us how far visitors scroll and where they click, and may record anonymous replays of visits. It does not see what you type into our forms, which load in their own frame. It sets the _clck and _clsk cookies, and Microsoft may set its own cookies on its clarity.ms and bing.com addresses. You can read how Microsoft handles this data at https://www.microsoft.com/privacy/privacystatement.
- The Meta Pixel tells Meta (Facebook and Instagram) which pages you view and when a form is sent. It does not send what you type into the form. Meta can use this to measure ads and to show ads to people who have visited the site. It sets the _fbp cookie, and Facebook sets its own fr cookie if you use Facebook in the same browser.
- Our contact and care assessment forms are run by HighLevel and load from its addresses, leadconnectorhq.com and msgsndr.com.
Your choices
- Most browsers let you block or delete cookies through settings
- Blocking essential cookies may affect how parts of the site function
- Where required, we will request consent before placing non-essential cookies
- You can turn off Google Analytics with Google's opt-out add-on at https://tools.google.com/dlpage/gaoptout and manage Google ads at https://myadcenter.google.com
- You can manage the ads Meta shows you at https://www.facebook.com/adpreferences
How long we keep information
We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Inquiry records are typically kept for a period that allows us to follow up, coordinate care if services begin, and maintain ordinary business records. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it.
How we protect information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Measures may include access controls, encrypted connections where appropriate, vendor due diligence, and staff training.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Your choices and rights
Depending on where you live and the nature of your relationship with us, you may have rights regarding your personal information.
You may request to
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete certain information, subject to legal or operational retention requirements
- Opt out of marketing emails or texts by following unsubscribe instructions or contacting us directly
- Limit certain processing where applicable law provides that right
How to submit a request
Email legal@hereathomehealthcare.com with the subject line "Privacy Request." Include your name, the email address or phone number associated with your inquiry, and the nature of your request. We may need to verify your identity before responding.
We will respond within a reasonable timeframe and as required by applicable law.
Communications by phone and text
If you provide a phone number, we may call or text you about your inquiry, scheduling, or service coordination. Standard message and data rates may apply. You may request that we limit marketing contacts at any time by calling 314-708-8716 or emailing legal@hereathomehealthcare.com.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our site. If you believe we have collected information from a child under 13, contact us and we will take appropriate steps to delete it.
Third-party links and services
Our website may link to third-party websites, social media platforms, or embedded tools. Those sites have their own privacy policies and practices. We are not responsible for how third parties collect or use information once you leave our site.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be noted on our website. Your continued use of the site after an update means you accept the revised policy.
Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at legal@hereathomehealthcare.com or call 314-708-8716.
Here at Home Healthcare LLC serves families in Missouri. We do not display a public street address on this website; phone and email are the best ways to reach us for privacy-related matters.
Questions? Call 314-708-8716, use our contact page, or email legal@hereathomehealthcare.com.